Shipping policy

Important Notice for US Customers

As of August 29, 2026, all US shipments are subject to duties and tariffs based on the country of origin of each product. Here's what that means for you:

• Products made in Canada or the USA: No duties. A small brokerage fee (typically $5-$15 CAD) applies.
• Products made elsewhere (Mexico, China, Vietnam, Europe, etc.): Duties are calculated based on current US tariff rates and displayed in your cart before you pay. We use DDP (Delivered Duty Paid) shipping whenever possible, meaning the price you see at checkout is the price you pay — no surprise bills at your door.
• Processing time: US-bound shipments may take an additional 2-5 business days beyond standard delivery estimates due to enhanced customs processing.

If duty calculation at checkout is unavailable for your order, we will contact you before shipping with an accurate estimate for approval.

1. Free Shipping Offer

How free shipping works:

• Thresholds exclude taxes, shipping fees, and duties.
• Only regular-priced items count toward the $150 threshold.
  
• Select Standard Shipping at checkout to activate free shipping. Express and expedited methods are always paid.

Excluded from free shipping (flat fees apply regardless of order value):

• All cowboy hats: Variable flat fee per hat due to specialty box dimensions, starting at $20 CAD
• Clearance items require a $250 minimum cart-size. The same goes for sales and promotional items.
• Oversized items flagged with shipping surcharges (saddles, large tack, boot trees in bulk)
• Remote area surcharges: Yukon, NWT, Nunavut, Labrador, and select rural postal codes

Wei's reserves the right to modify shipping rates, policies, and free shipping thresholds at any time. The policy in effect when you place your order governs your shipment.

2. Processing and Fulfillment Time

• Order placement: 24/7 via our website
• Order processing: 1-2 business days (Monday-Friday, excluding Canadian statutory holidays)
• Order cutoff for same-day processing: 12:00 PM Mountain Time
• Weekend and holiday orders: Processed the next business day

Processing time is separate from shipping time. Total delivery time = processing time + carrier transit time.

3. Shipping Methods and Estimated Delivery

Canada:

 

United States:

 

International (outside US/Canada):

• Rates and transit times calculated at checkout based on destination
• Transit times typically 7-21 business days depending on country and customs. Some orders can take as long as 6 weeks.

We ship with a mix of carriers including Canada Post, UPS, FedEx, Purolator, and DHL. We select the carrier that offers the best balance of price and transit time for your destination. If you require a specific carrier, email us before ordering at support@weiswesternwear.com.

Estimated transit times do not include customs clearance delays, weather disruptions, carrier service interruptions, or Canada Post labour actions, which are outside our control.

4. Shipping Cost Calculation

Shipping costs flat-rate and based on the table above, dependent on your location.

Exact shipping charges display at checkout before payment. Sales tax is applied based on the shipping destination (GST/HST for Canadian provinces, no sales tax collected for US orders). Duties may apply.

5. Order Modifications and Cancellations

• Within 2 hours of placing your order: Email support@weiswesternwear.com with "URGENT - Order #____" in the subject line. We'll do our best to accommodate address changes, item additions, or cancellations.
• After 2 hours or once fulfillment has begun: Modifications are not guaranteed. If the order has shipped, you'll need to use our Return Policy.
• Address corrections after shipment: We can attempt to change the address, but we cannot guarantee any change being made. You will be responsible for contacting the courier yourself in any other scenario.

6. Delivery, Tracking, and Lost Packages

Tracking: Every order ships with tracking. You'll receive an email with your tracking number when your order leaves our facility.

Delivery confirmation: A package is considered delivered when the carrier's tracking system marks it delivered. Wei's is not responsible for:

• Packages stolen after delivery confirmation (porch piracy)
• Packages delivered to incorrect addresses provided by the customer
• Packages refused or left unclaimed at pickup locations
• Packages delayed by carrier service disruptions, customs, or weather

If your tracking shows "delivered" but you have not received the package:

1. Check all entrances, mailboxes, and with neighbours or building staff
2. Contact the carrier directly with your tracking number (they often have GPS or photo proof of delivery)
3. If unresolved after 48 hours, email support@weiswesternwear.com and we'll help investigate

Lost in transit: If tracking shows no scan activity for 14+ consecutive business days, or the package is not received within the estimated delivery window plus 30 business days (60 days for international orders):

1. Email support@weiswesternwear.com with your order and tracking number
2. We'll open a carrier investigation (typically 5-14 business days). Wei's cannot accelerate the carrier's own timeline
3. Once the package is confirmed lost by the carrier, we'll offer, at our discretion, a replacement (subject to availability) or a refund to your original payment method

Protected orders: Orders placed with Wei's Package Protection are not subject to the carrier-investigation wait above. Protection claims are acknowledged within 2 business days and resolved within 5, and Protection orders ship with signature confirmation, which substantially reduces delivery disputes before they happen.

6a. Wei's Package Protection

Wei's Package Protection ("Protection") is an optional add-on available at checkout for a fee of $8.00 CAD per order:

Signature requirements: Orders shipping with Wei's Package Protection ship with signature required. For orders without Package Protection, signature may not be added.

Covered Events: (a) Loss in transit, defined as a shipment with no carrier tracking update for 14 or more consecutive business days, or a shipment that has not been delivered within 30 days of the ship date (up to 60 days for international orders); (b) Theft following confirmed delivery, where the carrier has recorded delivery but the customer has not received the package, subject to submission of a police report for orders with merchandise value exceeding $75; (c) Carrier-caused damage, where items arrive with visible physical damage attributable to mishandling during transit, supported by photographic evidence submitted within 48 hours of delivery.

Resolution: Wei's will offer, at its sole discretion, either (i) reshipment of the same or equivalent item (subject to availability) or (ii) store credit equal to the full merchandise value of the affected items, up to a maximum of $300 per order, with less delays (usually <5 business days).

Exclusions: Protection does not cover: orders with a merchandise value exceeding $300; damage occurring after delivery; customer-entered address errors; customs seizures; final sale items; or claims submitted more than 30 days after the estimated delivery date.

Claims Process: To file a claim, email support@weiswesternwear.com with your order number, a description of the issue, and any supporting photos. Wei's will acknowledge claims within 2 business days and issue a resolution within 5 business days.

Non-Protected Orders: Customers who have not purchased Protection are not entitled to reshipment or refund in the event of carrier loss, theft, or damage. Wei's will provide reasonable assistance in filing a carrier claim as a courtesy but assumes no financial obligation for carrier errors on unprotected orders.

Wei's reserves the right to decline Protection on future orders for customers with a pattern of repeated claims.

7. Refused, Unclaimed, and Returned Packages

If a package is:

• Refused by the recipient: Return shipping and a 15% restocking fee will be deducted from the refund
• Unclaimed at a pickup location after the carrier's holding period (usually 5-15 days): Return shipping and a 15% restocking fee will be deducted from the refund
• Returned due to incorrect address provided by customer: Actual return shipping costs will be deducted from the refund, and re-shipment requires payment of new shipping charges

We cannot refund original shipping charges on refused or unclaimed packages.

8. International Shipping (Outside US and Canada)

We ship internationally via UPS, FedEx, DHL, and Canada Post (depending on destination).

Countries we do not ship to: Due to carrier restrictions, sanctions, or operational complexity, we currently do not ship to Russia, Belarus, Iran, North Korea, Syria, Cuba, Myanmar, Afghanistan, or any destination on the Canadian sanctions list.

Duties and taxes: For orders outside Canada, import duties, VAT, GST, and handling fees may apply based on your country's regulations. Where possible, we offer a DDP (Delivered Duty Paid) option at checkout so you pay all duties upfront. If DDP is not available for your destination:

• Duties are payable to the carrier or customs authority upon delivery
• These charges are the customer's responsibility
• If you refuse to pay duties and the package is abandoned or returned, you are not eligible for a refund of the product cost or shipping

We recommend checking your country's import rules before ordering. Wei's is not responsible for customs delays, rejections, or confiscations.

9. Damaged Items in Transit

All orders are inspected and securely packaged before leaving our facility. Once handed to the carrier, we cannot control handling.

Cosmetic box damage: Boot boxes, hat boxes, and other packaging may show cosmetic damage in transit. This is normal and does not qualify for a refund or replacement — the box is designed to protect the product.

Damaged or defective product: If the item itself arrives damaged, defective, or different from what you ordered:

1. Photograph the package, shipping label, and damaged item within 48 hours of delivery
2. Email support@weiswesternwear.com with photos, order number, and description
3. We'll arrange a replacement or refund at no cost to you, including return shipping where applicable

Claims submitted more than 7 days after delivery may be reviewed at our discretion but are not guaranteed.

10. PO Boxes, APO/FPO, and Remote Addresses

• PO Boxes: We ship to Canadian PO Boxes via Canada Post only. Express and signature-required services are not available to PO Boxes.
• APO/FPO/DPO addresses (US military): Available via Canada Post or USPS partnerships; transit times 10-21 business days.
• Remote Canadian addresses: Yukon, NWT, Nunavut, Labrador, and some rural areas incur carrier surcharges (displayed at checkout) and extended transit times of 7-14 business days.

11. Returns and Exchanges

Returns and exchanges are governed by our Return Policy. Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped in error.

12. Contact

Questions about your shipment? We're here:

• Email: support@weiswesternwear.com
• Phone: 403-347-3149 (Monday-Friday, 9:00 AM - 5:30 PM Mountain Time)
• Website chat: weiswesternwear.com